Welcome to FlexifyCase.in. Please read our policies carefully before using our website or making a purchase.
By accessing our website or placing an order, you agree to the terms and conditions mentioned in this document.
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1. Privacy Policy
We value your privacy and are committed to protecting your personal information.
Information We Collect:
• Name, shipping/billing address, phone number, email address.
• Payment information (processed securely via third-party payment gateways).
• Order history and preferences.
• Website usage data through cookies and analytics tools.
How We Use Your Information:
• To process, ship, and deliver your orders.
• To communicate regarding your orders, offers, or customer service queries.
• To improve our website, products, and services.
Data Protection:
• We do not sell, rent, or trade your personal data.
• Your payment information is encrypted and processed securely by our payment partners.
• Limited access to personal information is given to trusted service providers (e.g., courier companies).
Cookies:
We use cookies to enhance your shopping experience. You may disable cookies in your browser, but this may affect website functionality.
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2. Shipping Policy
Processing Time: Orders are processed within 2–4 business days after payment confirmation.
Delivery Time:
• Metro cities: 4–7 business days after dispatch.
• Other locations: 5–10 business days after dispatch.
Shipping Charges:
Displayed at checkout before you confirm payment.
Tracking:
Tracking details will be sent via email/SMS after your order is dispatched.
Delays:
While we work with reliable courier partners, delays may occur due to weather, strikes, holidays, or other unforeseen reasons. We are not liable for delays caused by courier services after dispatch.
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3. Return & Exchange Policy
We maintain strict hygiene and quality standards.
We do not provide returns or exchanges under any circumstances, including but not limited to:
• Change of mind after purchase.
• Incorrect model or design chosen by the customer.
• Dislike of the product after receiving it.
• Minor variations in color/texture due to lighting or screen differences.
Exceptions – Eligible Cases for Replacement or Refund:
We will replace or refund your order only if:
1. You receive the wrong product.
2. The product is damaged or defective upon delivery.
How to Claim:
• Email us at flexifycase@gmail.com within 48 hours of delivery.
• Provide clear photos/videos of the product and the packaging.
• Keep the product unused, in original packaging, until claim verification.
Conditions for Approval:
• Claim must be raised within 48 hours of delivery.
• Product must be unused and in original packaging.
• Evidence must be provided as requested.
Non-Eligible Items:
• Customized or personalized products.
• Sale/discounted items.
• Items damaged due to customer handling.
Our Rights:
FlexifyCase.in reserves the right to reject claims that do not meet policy requirements. Our decision will be final in all disputes.
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4. Terms & Conditions
• All content, images, and designs on FlexifyCase.in are the property of FlexifyCase and cannot be used without written permission.
• Prices may change without prior notice.
• We reserve the right to cancel orders for reasons such as incorrect pricing, stock unavailability, or suspected fraud.
• Payment must be made in full at the time of purchase (unless Cash on Delivery is offered).
• Product colors may slightly differ due to screen settings or photography lighting.
• We are not liable for damages to your device even when using our case — no case can guarantee 100% protection.
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5. Payment Policy
Accepted Payment Methods:
• UPI
• Digital Wallets (e.g., Paytm, PhonePe, Google Pay)
Payment Security:
All transactions are processed securely via trusted payment gateways. We do not store your card/bank details.
Currency:
All transactions are processed in INR (Indian Rupee).
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6. Cancellation Policy
Cancellations by the Customer
If we receive a cancellation request and your order has not yet been processed/shipped, we will cancel the order immediately and issue a refund to your original payment method.
If your order has already been processed, printed, or shipped, we will not be able to approve the cancellation request. In such cases, the order will proceed as per our normal order lifecycle and will be delivered as scheduled.
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Cancellations by FlexifyCase.in
Under certain circumstances, it may not be possible for us to accept or fulfill an order, and we may be required to cancel it at our sole discretion.
Situations that may result in cancellation include (but are not limited to):
• Limitations on quantities available for purchase.
• Inaccuracies or errors in product or pricing information.
• Payment or verification issues.
• Suspected fraudulent activity or risk identified by our system.
We may also request additional verification or information before accepting any order.
If your order is cancelled after payment has been processed, the amount will be refunded to your original payment method within 5–7 business days.
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Manner of Refund
• All eligible cancellations will be refunded to the original payment method.
• Refunds are processed within 5–7 business days from approval.
• Refund timelines may vary depending on your bank or payment provider.
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Acceptance of Terms
By placing an order on FlexifyCase.in, you agree not to dispute the decision made by FlexifyCase.in regarding cancellations and to abide by our policies as outlined above.
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7. Disclaimer
• Colors may appear slightly different in person due to lighting or device screen differences.
• While our phone cases are designed for protection, no case can guarantee complete prevention of damage.
• FlexifyCase.in will not be liable for any indirect, incidental, or consequential damages arising from the use of our products.